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Privacy Policy –

 “We do not store credit card details nor do we share customer details with any 3rd parties” 

Delivery Policy –  Rackets will be sent by UK mail and delivered within a couple of working days.

Baskets under £50.00 will be subject to a £3.75 delivery charge.

Shoes and other items will be sent by Royal Mail.

Please allow a couple of extra days for large orders of shuttles, balls and other consumables.

Deliveries to Europe are charged a flat fee of £20.00 and sent via UPS.

 

 Returns Policy –  We are committed to selling high-quality products we hope you'll enjoy using but we also know that there may be a time when you need to exchange or return something you have bought. Please make sure that you check your items carefully before they are used. We also recommend that you keep your invoice  as you might need it as proof of purchase in the event of any  queries


If you change your mind

Within 30 days
•Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging,garment and footwear labels must remain attached, in a saleable condition, with your receipt and we’ll give you a refund.

You will be responsible for the cost of returning goods for exchange or refund, if a replacement or swap such as different size is required we will despatch the replacement goods free of charge

•Our 30-day money-back guarantee does not affect your statutory rights. 

If theres a fault with the product...

•If you send it back to us within 30 days, with your proof of purchase, well give you a 
replacement or a full refund.
 •This does not affect your statutory rights.

Please use a recorded method of carriage to return the goods to us as we cannot be held responsible for items lost or delayed in the post.

Distance Selling Regulations

If you have ordered by our site under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund.

To cancel, you can email us, call 07791 112404 within seven working days (commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).

Item(s) must  be returned to ClubRackets.com at  your cost

 


Junior & Student 10% Discount Keyring - Terms & Conditions

The discount keyrings from ClubRackets.com are issued to junior & student players in clubs in the local area with which we have a formal or informal sponsorship or partnership arrangement. They are to be used by parents of players or players themselves to purchase equipment for the personal use of the junior/student player. Any other use of the discount or any combination of this discount with another not be allowed. i.e the discount should not be used to purchase equipment for family members and friends at a discounted rate.

The manager and staff of ClubRackets.com reserve the right to refuse the 10% discount with no explanation if they think the discount is being misused in any way.

The keyring discount cannot be used to discount the purchase of the following items at any time.

  • Tennis balls, shuttlecocks, Squash/Racketballs - in quantities over 1 dozen
  • Clearance or already discounted items.
  • String reels

The discount is only available for purchases in the shop no online voucher code will be issued.

If the discount is not used for a qualifying purchase and is subsequently presented at the shop no retrospective refund will be issued.