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Privacy Policy –

 “We do not store credit card details nor do we share customer details with any 3rd parties” 

Delivery Policy –  Rackets will be sent by UK mail and delivered within a couple of working days.

Baskets under £50.00 will be subject to a £3.75 delivery charge.

Shoes and other items will be sent by Royal Mail.

Please allow a couple of extra days for large orders of shuttles, balls and other consumables.

Deliveries to Europe are charged a flat fee of £20.00 and sent via UPS.

 

 Returns Policy –  We are committed to selling high-quality products we hope you'll enjoy using but we also know that there may be a time when you need to exchange or return something you have bought. Please make sure that you check your items carefully before they are used. We also recommend that you keep your invoice  as you might need it as proof of purchase in the event of any  queries


If you change your mind

Within 30 days
•Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging,garment and footwear labels must remain attached, in a saleable condition, with your receipt and we’ll give you a refund.

You will be responsible for the cost of returning goods for exchange or refund, if a replacement or swap such as different size is required we will despatch the replacement goods free of charge

•Our 30-day money-back guarantee does not affect your statutory rights. 

If theres a fault with the product...

•If you send it back to us within 30 days, with your proof of purchase, well give you a 
replacement or a full refund.
 •This does not affect your statutory rights.

Please use a recorded method of carriage to return the goods to us as we cannot be held responsible for items lost or delayed in the post.

Distance Selling Regulations

If you have ordered by our site under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund.

To cancel, you can email us, call 07791 112404 within seven working days (commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).

Item(s) must  be returned to ClubRackets.com at  your cost

 


Junior & Student 10% Discount Keyring - Terms & Conditions

The discount keyrings from ClubRackets.com are issued to junior & student players in clubs in the local area with which we have a formal or informal sponsorship or partnership arrangement. They are to be used by parents of players or players themselves to purchase equipment for the personal use of the junior/student player. Any other use of the discount or any combination of this discount with another not be allowed. i.e the discount should not be used to purchase equipment for family members and friends at a discounted rate.

The manager and staff of ClubRackets.com reserve the right to refuse the 10% discount with no explanation if they think the discount is being misused in any way.

The keyring discount cannot be used to discount the purchase of the following items at any time.

  • Tennis balls, shuttlecocks, Squash/Racketballs - in quantities over 1 dozen
  • Clearance or already discounted items.
  • String reels

The discount is only available for purchases in the shop no online voucher code will be issued.

If the discount is not used for a qualifying purchase and is subsequently presented at the shop no retrospective refund will be issued.


Roger Federer Legacy Balls Giveaway Terms & Conditions.

 

  • The promoter is:Club Rackets Ltd (company no. 07114053] whose registered office is at 969 Abbeydale Road, Sheffield, S7 2QD.
  1. The competition is open to residents of the United Kingdom aged 16 years or over except employees of Club Rackets Ltd and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  1. There is no entry fee and no purchase necessary to enter this competition.
  1. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  1. Route to entry for the competition and details of how to enter are via our twitter.

  2. Only one entry will be accepted per person. Multiple entries from the same person will not be counted.
  1. Closing date for entry will be 15th July 2018. After this date the no further entries to the competition will be permitted.
  1. No responsibility can be accepted for entries not received for whatever reason.
  1. The rules of the competition and how to enter are as follows: To enter the competition you must retweet the competition tweet and follow @clubrackets. This must remain in place until at least the competition is drawn to be eligible for a prize

10. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

11. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

12. The prize is as follows: 3 prizes of 1 tube of Wilson Roger Federer Legacy Balls - 4 Ball Can.

The prize is as stated and no cash or other alternatives will be offered.The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

13. Winners will be chosen by a random draw from all qualifying entries.

14. The winner will be notified by DM on Twitter withing 5 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

15. The promoter will notify the winner when and where the prize can be collected / is delivered.

16. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

17. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

18. The competition and these terms and conditions will be governed by UK law and any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

19. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

20. The winners names will be available 5 days after closing date by emailing the following address: ian_sills@hotmail.com

21. Entry into the competition will be deemed as acceptance of these terms and conditions.

22. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network.